Terms of Service

  1. Terms of use

limited to, scripts that are installed in your store online. In these Terms of Service admin.favizone.com and Favizone are jointly referred to as Favizone. Favizone is provided by Favizone, a single-member simplified joint stock company, incorporated under French law, registered in the Trade and Companies Register under number 819 778 846 R.C.S Paris.

These Terms of Service are a legal agreement between you and Favizone. By accessing or using Favizone, you acknowledge that you have read, understood and agree to be bound by these Terms of Use.

By accepting these Terms of Service, you represent that you have the authority to bind the entity you represent to these Terms of Service. Favizone may update and modify these Terms of Service from time to time, and by continuing to use Favizone after posting any modification, you agree to the modification. If you do not agree to these Terms of Service, you must immediately stop using Favizone and you have the right to terminate these Terms of Service in accordance with clause 11.


Favizone is a cloud service It is intended for use in several digital channels: social media, messaging applications, voice assistants, websites, emails, SMS... Favizone is a tool that helps personalize the customer journey and automate conversational commerce. You can find a more complete description of Favizone and its features at www.favizone.com 

Favizone is a constantly evolving service. Therefore, we may change Favizone features by removing, modifying or adding existing and new features without giving you notice. We will, however, attempt to notify you of material changes in Favizone by posting a notice at www.favizone.com. If you are not satisfied with the changes in Favizone, you may at any time stop using Favizone, and/or terminate these Terms of Service in accordance with clause 11.

Favizone is protected by copyright, trade secrets and other intellectual property rights of Favizone.

  1. Registration:

The use of Favizone requires a registration https://admin.favizone.com/signup.

The customer, who wishes to use Favizone, must:
- Complete the registration form on which he will indicate all the requested information
- Validate his account
- Follow the integration and installation procedure.

The confirmation of the Favizone account implies acceptance of these Terms of Use

  1. Digital channels:

You are solely responsible for all of your digital channels and your conduct and all data, text, links, information, images and/or any other material (content) that you choose to display by Favizone on these channels.
You may not use Favizone for any illegal or unauthorized purpose. You agree to comply with all local laws regarding your digital channels, in particular copyright laws and regulations and the European General Data Protection Regulation 2016/679 (GDPR). You are responsible for informing your customers of our activities and obtaining the consent of your customers for the collection, storage and processing of personal data collected from your online store or any other channel, in accordance with these Terms of Service. We have the right to suspend or terminate your use of Favizone if we determine in our sole discretion that the content or your online store is illegal, offensive, threatening or otherwise objectionable or violates these Terms of Service.

  1. Financial conditions:

The use of Favizone is subject to the fees indicated in our pricing list available at the following link: product recommendations. We may change the pricing list from time to time.

  1. Data processing and protection:

    • Personal data:

      You are informed that the use and implementation of Favizone may involve the implementation of cookies and/or tracking tags within users' browsers as well as the collection of certain data from third parties (Facebook, Instagram Amazon Alexa…)

      You therefore agree to do your business with any information intended for users (via your online store or Social Media Messenger accounts) and to inquire about any request for consent from the latter that would be required by the European General Regulation on Data Protection 2016/679 (RGPD). The responsibility of the company Favizone SASU can in no case be sought in this regard. Favizone provides you with a functionality in the administration interface that allows you to delete all user data.

    • Privacy and Security :

      Favizone is committed to ensuring the protection, confidentiality and security of the data collected. At Favizone, we are fully aware of the trust you grant us and our responsibility to protect your data. This is why we let you know what information we collect when you use our products and services, for what purpose, and how we use it to better meet your expectations.

      Favizone’s security engineering teams are responsible for protecting data against external threats. Internal access to data (for example, by employees) is strictly controlled. They are also subject to procedures and access controls. We bring you full transparency on how we collect and use your data which will be utilized exclusively to provide you with quality service. You can ask at any time to delete some or all of your data associated with your Favizone account.

  1. Intellectual property :

You have editorial responsibility for your online content. You are solely responsible for the quality, legality, and relevance of the content from your online store or any other source that you transmit for the use of Favizone. You further warrant that you own the intellectual property rights allowing you to use such content. Consequently, the company Favizone, in its capacity as service provider, disclaims all liability in the event of non-compliance of the content transmitted by you with laws and regulations, public order, or even with your users' needs. More generally, you are solely responsible for the content broadcast and/or downloaded via Favizone.

  1. Limited warranties :

We, our officers, directors, employees, and our contractors provide Favizone on a reasonable effort basis. While we strive to ensure that Favizone is available at all times, we do not guarantee that Favizone will meet your requirements, or that Favizone will be uninterrupted, prompt, or error-free, and we make no warranty as to the results obtainable from Favizone or the accuracy or reliability of any information obtained by Favizone. We warrant that in the event that Favizone is not available or there are errors in its operation, we are making all reasonable efforts to remedy the incident.

  1. Limitation of Liability:

Our liability for any breach in connection with Favizone and/or these Terms of Use, including and not limited to, negligence, error, fault, or otherwise, shall be limited to the sum of the fees and charges paid by you to Favizone during the three (3) months immediately preceding the date on which the infringement giving rise to the complaint was raised. Under no circumstances will we be responsible for any loss of production, loss or corruption of software or data, loss of profits or contracts, loss of business or income, loss of operating time, loss of goodwill or reputation, whether caused directly or indirectly, or for any loss, damage, indirect, punitive or consequential costs or expense whatsoever.

  1. Indemnities :

You agree to indemnify us (and our affiliates, officers, directors, employees or partners) against any claim or demand, including reasonable attorney fees, made by a third party related to or arising out of your violation of these Terms of Use or the documents incorporated by reference therein, or your violation of any law or the rights of a third party.

  1. Termination:

You may terminate these Terms of Service at any time without notice by sending an email to sales@favizone.com.

We may terminate these Terms of Service at any time by giving thirty (30) days notice by sending an email to the email address you provided during registration. In the event of termination, we will delete your account as well as all the data we have collected. This data cannot be transmitted to you. We may terminate these Terms of Service and/or suspend your use of Favizone also if your payment is delayed or refused by the company governing your credit card.

  1. Litigation:

These Terms of Use are subject to French law. Any dispute, controversy, or claim arising from these Terms of Use or the violation, termination, or nullity thereof will be the exclusive jurisdiction of the competent courts of Paris, notwithstanding multiple defendants or warranty claims.