Personal Data: means any information relating to an identified or identifiable natural person.
Public Area: designates the area of the Site to which users and visitors can access, without needing to log in.
Restricted Zone: means the area of the site accessible only to users, and where access requires a connection.
User: means an employee, agent, or identified representative of a Client, who primarily uses the restricted areas of the Site.
Visitor:means an individual other than a User, who uses the public area, but does not have access to the restricted areas of the Site.
- THE INFORMATION WE COLLECT ON THE SITE
We collect different types of information through the Site. The processing of personal data by Favizone is necessary for the contractual performance of the Service. The processing operations are described in the “How we use the information we collect” section of this document.2.1 Information provided by Users
When you use the Service, as a User or as a Visitor, you may provide, and we may collect, Personal Data. This Personal Data includes name, email address, and telephone number as well as other billing information. There are a number of ways you can provide Personal Data to us on the Service. For example, when you complete the contact form, create an Account, use the service or send us customer service-related inquiries.2.2 “Automatically collected” information
When a User or Visitor uses the Service, we may automatically save certain information on the user's or visitor's device using different types of technology, including cookies. This “automatically collected” information may include the IP address, any other address or device ID, web browser and/or type of device, web pages or sites visited just before or immediately after using the Service, the pages or any other content that the User or the Visitor sees or interacts with the Service and the dates and times of the visit, access or use of the Service. We may also use these technologies to collect information regarding a Visitor's or User’s interaction with e-mail messages., for example, if the Visitor or User opens, clicks, or forwards a message. This information is collected from all Users and Visitors.2.3 Integrated services
- HOW WE USE THE INFORMATION WE COLLECT
The information we collect allows us to provide and maintain the service in a variety of ways, including, but not limited to:3.1 Management
We use information - other than Customer Data - to manage, maintain, improve and provide all functionality of the Service, to provide the services and information you request, to respond to comments and questions and to provide support to users of the Service. . We process Customer Data only in accordance with the instructions provided by the Customer or User concerned.3.2 Improvements
We use this information to understand and analyze usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, and features.3.3 Communications
We may use a Visitor's or User’s email address or other information - other than Customer Data - to communicate with that Visitor or User (i) for administrative purposes such as service to customers, violation of intellectual property rights, violation of the right to privacy or for defamation issues related to Customer Data or Personal Data published on the Service or (II) with updates on promotions and events, regarding products and services offered by us and by third parties with whom we work. You have the option of opting out of receiving promotional communications as described below under “Your Choices”.3.4 Cookies and tracking technologies
We use information collected automatically, and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering information from a User or Visitor so that the User or Visitor does not do not have to re-enter them during one or more subsequent visits; (ii) provide personalized advertising, content, and information; (iii) monitor and analyze the effectiveness of the Service and marketing activities; (iv) monitor site usage metrics, such as a total number of visitors and pages viewed.3.5 Analytics
- TO WHOM WE DISCLOSE INFORMATION
We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may access or process Personal Data or Customer Data in connection with the provision of these services to us. We limit the information provided to these service providers to what is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of this information.4.2 Non-identifiable information
We may make certain automatically collected, aggregated, or non-identifiable information available to third parties for a variety of purposes, including (i) complying with various reporting obligations; (ii) for commercial or marketing purposes; or (iii) to help these third parties understand the interests, habits and usage patterns of our Customers, Users and Visitors for certain programs, content, services and/or features available through the Service.4.3 Law enforcement, legal process, and compliance
We may disclose Personal Data or other information if necessary to comply with applicable laws, in response to an injunction, judicial warrant or otherwise, or for the purpose of cooperating with law enforcement agencies or other government agencies. We also reserve the right to disclose Personal Data or other information that we believe in good faith to be appropriate or necessary to (i) take precautions against liability, (ii) protect us or other uses or fraudulent, abusive or illegal activities, (iii) investigate and defend against any third party claim or allegation, (iv) protect the security or integrity of the Service and the facilities or equipment used to make the Service available, or (v) protect our property or other rights, enforce our contracts, or protect the rights, property or safety of others.4.4 Change of ownership
- YOUR CHOICES
In accordance with the European General Data Protection Regulation 2016/679 (GDPR), we respect your rights to privacy and provide you with reasonable access to the Personal Data that you may have provided during your use of the Services. If you wish to access or modify other Personal Data that we hold about you, or to request that we delete or transfer information about you that we have obtained from an Integrated Service, you can contact us as indicated in the section " How to contact us ". At your request, all your Personal Data will be deleted or anonymized in our database. You can update, correct or delete your account information and preferences at any time by accessing your account settings page on the Service. Please note that the changes you make will be reflected in the databases immediately or within a reasonable time, but we keep the information you send for backups, archiving, fraud and abuse prevention, analysis, the fulfillment of legal obligations or when we have a legitimate reason to do so. You may refuse to share certain Personal Data with us, in which case we may not be able to provide you with some of the functionality of the Service. At any time, you can object to the processing of your Personal Data, for legitimate reasons, unless the applicable law allows it. If you believe that your right to privacy under applicable data protection laws has been violated, please contact Favizone's Data Protection Officer at firstname.lastname@example.orgYou also have the right to lodge a complaint with the data protection authorities.5.2 Withdrawal of commercial communications
If you receive commercial emails from us, you can unsubscribe at any time by following the instructions in the email or by sending an email to the address provided in the "How to Contact Us" section. Please be aware that if you opt out of receiving commercial emails from us or change the nature or frequency of promotional communications you send to us, it may take up to ten (10) business days for us to process your request. In addition, even after you opt out of receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service. If the Customer asks Favizone to delete the data, we will respond to their request within thirty (30) days. We will delete, modify or block access to Personal Data that we store only if we receive a written request from the Customer responsible for such Personal Data unless we have the legal right to retain such Personal Data. We reserve the right to keep a copy of this data for archival purposes or to defend our rights in the event of a dispute. Any request regarding Customer Data must be addressed as indicated in the "How to contact us" section and include sufficient information for Favizone to be able to identify the Customer or his customer or a third party and the information to be deleted or modified.
- THIRD PARTY SERVICES
The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of those services and is subject to those operators' policies, if any, governing privacy and security, even though accessible through the Service. We are not responsible for the content or the privacy and security practices and policies of any third-party sites or services to which links or access are provided through the Service. We encourage you to learn more about the privacy and security policies of third parties before providing any information to them.
- YOUR RIGHTS CONCERNING DATA PROTECTION
We will not share any Personal Data with third parties for direct marketing purposes. If our practices change, we will do so in accordance with applicable laws and notify you in advance.
- PERSONALIZED ADVERTISING
Personalized advertising is based on the collection of data from different sources and on different platforms in order to predict a person's preferences or interests and to deliver to that person, or their computer, smartphone or tablet, an advertisement based on their perceived preference or interest arising from the collection of data relating to that person or other persons with a similar profile or similar interests. We work with various third parties to try to understand the profiles of people most likely to be interested in Favizone's products or services so that we can send them promotional emails, or display our advertisements to them on websites and mobiles, and other applications. These third parties are (1) advertising networks, which collect information about a person's interests when that person views or interacts with one of their advertisements; (2) attribution partners, who measure the effectiveness of certain advertisements; and (3) business partners who collect information when a person views or interacts with any of their advertisements. Together with these third parties, we collect information about our customers, prospects, and others over time and across different platforms when they use or interact with these platforms. Individuals may submit information directly on our sites or on platforms operated by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising identifiers, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners. Information collected by us or by third parties allows us to learn what purchases the person has made, what ads or content the person sees, what ads or links the person clicks, and other actions the person takes on our. sites or in response to our emails, or when visiting or using third-party platforms. We, or the third parties with whom we work, use the information collected as described above to understand the different activities and behaviors of our customers, site visitors, and others. We, or these third parties, do this for several reasons, including: to recognize new or past visitors to our sites; to present more personalized content; to provide more useful and relevant ads - for example, if we know which ads are shown to you, we may try not to show you the same ones repeatedly; identify visitors to third-party devices, sales channels, websites, and sites, or display or send personalized or targeted ads and other personalized content more focused on a person's perceived interest in products or services similar to those we offer. Our personalized ads can be sent to you by email or on third-party platforms. We may serve these advertisements about our products or services or send marketing communications directly to ourselves or through such third parties
|Supplier||Cookie Name||Cookie Type||Expiration||Description|
|Cloudflare||__cfduid||http||1 year||Used by the content network, Cloudflare, to identify trusted web traffic.|
|Favizone||PHPSESSID||http||Session||PHP session ID.|
|Wordfence||wordfence_verifiedHuman||http||Session||Used to protect the Site against malicious attacks.|
|tawk .to||twk_uuid||http||7 month||Used to enable chatbot and customer support|
|tawk .to||TawkConnectionTime||http||Session||Used to calculate connection time|
Preference cookies allow a website to remember information that changes the way the site behaves or displays, such as your preferred language or the region in which you are located.
|Supplier||Cookie Name||Cookie Type||Expiration||Description|
|CPRIME||__wfvt_#||http||Session||Remembers user-submitted data when a comment is featured in a blog post. The objective is to automatically fill in the fields of the form for subsequent comments, in order to save the user time.|
Statistical cookies help website owners, by collecting and reporting information anonymously, understand how visitors interact with websites.
|Supplier||Cookie Name||Cookie Type||Expiration||Description|
|Google Analytics||_ga||HTTP||2 years||Registers a unique identifier used to generate statistical data on how the visitor uses the site.|
|Google Analytics||_gat||HTTP||session||Used by Google Analytics to drastically decrease the request rate.|
|Google Analytics||_gat||HTTP||session||Helps identify visitor sessions.|
Marketing cookies are used to track visitors across websites. The aim is to display advertisements that are relevant and interesting to the individual user, and therefore more valuable to publishers and third-party advertisers.
|Supplier||Cookie Name||Cookie Type||Expiration||Description|
|Zopim||__zlcmid, zte#||HTTP||1 years||Stores the Zopim Live Chat ID to identify the device during visits|
|Zopim||AWSALB||HTTP||6 days||Manage the Zopim chat session.|
|Google Analytics||collect||Pixel||session||Allows data about the visitor's device and behavior to be sent to Google
Tracks visitors across devices and marketing channels.
|Youtube||YSC||HTTP||session||Registers a unique ID to keep statistics on the YouTube videos viewed by the user.|
|Youtube||VISITOR_INFO1_LIVE||HTTP||179 days||Attempts to estimate user bandwidth on pages with embedded YouTube videos.|
|Tr,fr||Displays advertising products such as real-time auctions from third-party advertisers|
|Mixpanel||mp_#_mixpanel||HTTP||1 year||Analyzes the traffic, and in particular how users have reached the platform.|
How to disable cookies: You can view, manage, delete or block cookies by configuring your browser as follows:
Mozilla Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
All other browsers: For more information on how to manage cookies through other browsers, please consult your documentation or online help files.
We follow generally accepted industry standards and applicable regulations to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized modification, unauthorized disclosure or access, abuse, and any other unlawful form of processing. Personal Data in our possession. We use SSL / TLS technology to encrypt data during transmission over the Internet, and we also use application-layer security features to further anonymize personal data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that this information will not be accessed, disclosed, altered, or destroyed by a violation of our physical, technical or managerial guarantees. If you believe that your Personal Data has been compromised, please contact us as described in the "How to contact us" section.
In the event of a breach of our security systems, we will notify you and the relevant authorities, in accordance with applicable law.
- DATA CONSERVATION
We only keep Personal Data collected from a User for as long as the User's account is active or for a limited period, as long as we need it to fulfill the purposes for which we originally collected it, except if the law requires it. We will retain and use the information necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows:
the content of closed accounts is deleted within three months of the closing date;
backups are kept for 3 months;
a Client's billing information is kept for a period of 10 years from the date it is made available to Favizone in accordance with French accounting and tax laws;
While we may allow you to adjust your privacy settings to limit access to certain Personal Data, please be aware that no security measure is perfect or impenetrable. We are not responsible for bypassing any privacy settings or security measures on the Service. Additionally, we cannot control the actions of other users with whom you may choose to share your information. In addition, even after deleting information posted on the Service, caching and archiving services may have recorded this information, and other users or third parties may have copied or stored information available on the Service. We cannot guarantee that any information you post or transmit to the Service will not be viewed by unauthorized persons.